DMA - CONTACT CENTRES COUNCIL


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	For enquiries please contact Robert Dirskovski 020 7291 3308 robert@dma.org.uk

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Business Plan

The Contact Centres Council has identified the following key annual objectives:

Best Practice - finalising and publishing guidelines outlining Best Practice in the field of telemarketing.
Silent Calls - researching DMA membership to determine dialler type/ use amongst the membership to gain a greater understanding of the silent call problem. Creating a forum to utilise this knowledge and take actions accordingly.
Training & Development - investigating if there is a need for a training day event.
PR/Comms - to improve communication between the Council and the Interest Group with a quarterly newsletter and to develop the Council area on the DMA Website to create an information and promotional tool for DMA Marketing members and enquirers.
Membership - to increase the number of Council members by promoting benefits of membership to prospective DMA members.



The Direct Marketing Association		020 7291 3300
DMA House, 70 Margaret Street		020 7323 4426
London W1W 8SS		info@dma.org.uk